Privacy Policy
Your privacy matters to us. Here's how we protect and handle your personal information at Nethorysalivus.
Information We Collect
When you use our financial analysis platform, we collect information that helps us provide better services. This includes data you provide directly and information gathered automatically during your interactions with our platform.
Personal Information: We collect details like your name, email address, phone number, and billing information when you create an account or make purchases. This information is essential for account management and service delivery.
- Account registration details including name, email, and contact preferences
- Payment information processed securely through encrypted channels
- Learning progress and platform usage data to personalize your experience
- Communication records when you contact our support team
- Technical information like IP address, browser type, and device specifications
We also collect analytics data to understand how our platform performs and where we can make improvements. This includes page views, session duration, and feature usage patterns that help us enhance your learning experience.
How We Use Your Information
Your information serves specific purposes that directly benefit your experience with Nethorysalivus. We don't use your data for purposes unrelated to our financial education services.
- Providing access to our learning programs and financial analysis tools
- Personalizing content recommendations based on your learning progress
- Processing payments and managing your subscription or purchases
- Sending important updates about your account or service changes
- Responding to your questions and providing customer support
- Improving our platform through usage analysis and user feedback
We may also use aggregated, non-identifiable data to create insights about learning patterns and platform effectiveness. This helps us develop better educational content and improve our services for all users.
We never sell your personal information to third parties. Any data sharing follows strict guidelines and serves legitimate business purposes like payment processing or essential service delivery.
Data Sharing and Third Parties
We work with trusted partners to deliver our services effectively. These relationships are governed by strict agreements that protect your privacy and limit data use to specific, necessary purposes.
- Payment processors handle transaction data securely without storing unnecessary information
- Cloud service providers maintain our platform infrastructure with enterprise-grade security
- Analytics services help us understand platform performance using anonymized data
- Email service providers deliver account notifications and educational content
- Customer support tools enable efficient response to your inquiries
In some cases, we might need to disclose information for legal compliance, such as responding to valid legal requests or protecting against fraud. We evaluate each situation carefully and only share what's legally required.
If Nethorysalivus undergoes a business transition like a merger or acquisition, your information may be transferred as part of that transaction. We'll notify you beforehand and ensure the new entity maintains similar privacy protections.
Your Privacy Rights
You have significant control over your personal information. Australian privacy laws grant you specific rights, and we've made it easy to exercise them through your account settings or by contacting us directly.
Access and Correction: You can view and update most of your information through your account dashboard. For more complex requests, our support team can assist you within 30 days.
- Request copies of all personal information we hold about you
- Correct inaccurate or outdated information in your profile
- Delete your account and associated data with some exceptions for legal compliance
- Opt out of marketing communications while keeping essential service notifications
- Request data portability to transfer your information to another service
- Object to certain types of data processing based on your specific situation
To exercise these rights, contact us using the information provided below. We'll verify your identity and respond within the timeframes required by Australian privacy legislation. Some requests may take longer if they're particularly complex or require extensive research.
Data Security and Protection
Protecting your information is fundamental to our operations. We employ multiple layers of security controls and regularly update our practices to address emerging threats and maintain industry best standards.
- End-to-end encryption for all data transmission and storage
- Regular security audits and penetration testing by independent experts
- Multi-factor authentication options for enhanced account protection
- Staff training on privacy practices and data handling procedures
- Incident response procedures for rapid threat detection and mitigation
- Regular backups with secure, geographically distributed storage
Despite our comprehensive security measures, no system is completely immune to risks. We continuously monitor for threats and will notify you promptly if any incident affects your personal information. Our incident response team follows established protocols to minimize impact and prevent future occurrences.
You can enhance your account security by using strong, unique passwords and enabling two-factor authentication. Avoid accessing your account from public or shared devices when possible.
Data Retention and Deletion
We keep your information only as long as necessary to provide our services and comply with legal obligations. Different types of data have different retention periods based on their purpose and regulatory requirements.
- Account information remains active during your subscription and for two years after cancellation
- Learning progress data is preserved to maintain continuity if you return to the platform
- Payment records are retained for seven years to comply with Australian taxation requirements
- Support communications are kept for three years to maintain service quality
- Marketing preferences are maintained until you request removal or update them
- Technical logs and analytics data are typically deleted after 12 months
When you request account deletion, we remove your personal information within 90 days unless legal obligations require longer retention. Some anonymized data may remain in our systems for analytical purposes, but it cannot be linked back to you personally.
Automatic deletion processes run regularly to remove expired data according to our retention schedules. This ensures we don't keep information longer than necessary while maintaining service quality and legal compliance.
International Data Transfers
While Nethorysalivus operates primarily in Australia, some of our service providers are located overseas. We ensure these transfers meet Australian privacy standards and provide adequate protection for your information.
All international transfers are governed by contracts that require the same level of protection you'd receive under Australian privacy laws. We regularly audit these arrangements to ensure ongoing compliance.
- Cloud infrastructure partners in regions with strong privacy frameworks
- Payment processors that comply with international security standards
- Software providers subject to equivalent privacy protections
- Analytics services that process only anonymized, aggregated data
We avoid transferring data to countries without adequate privacy protections. When transfers are necessary, we use additional safeguards like contractual clauses and regular monitoring to ensure your information remains secure.
Cookies and Tracking Technologies
Our platform uses cookies and similar technologies to enhance functionality and understand user behavior. You have control over these technologies through your browser settings and our preference center.
- Essential cookies that enable basic platform functionality and security features
- Analytics cookies that help us understand how users interact with our content
- Preference cookies that remember your settings and customization choices
- Marketing cookies that help deliver relevant content and measure campaign effectiveness
You can manage cookie preferences through your browser settings or our cookie management tool. Disabling certain cookies may limit some platform features, but essential functionality will remain available.
We don't use cookies for cross-site tracking or sharing behavioral data with advertising networks. Our focus remains on improving your learning experience rather than building detailed behavioral profiles for external purposes.
Changes to This Policy
Privacy practices evolve with technology and regulations. We review this policy regularly and update it when necessary to reflect changes in our practices or legal requirements.
When we make significant changes, we'll notify you through email or prominent notices on our platform. Minor updates, like clarifications or contact information changes, may be made without specific notification.
We encourage you to review this policy periodically to stay informed about how we protect your information. The effective date at the bottom indicates when the current version was last updated.
Continued use of our platform after policy changes indicates your acceptance of the updated terms. If you disagree with significant changes, you can close your account and request data deletion within 30 days of the notification.
Privacy Contact Information
For privacy-related questions or to exercise your rights:
Email: [email protected]
Phone: +61738263474
Address: 1/296 Station St, Fairfield VIC 3078, Australia
We respond to privacy inquiries within 5 business days and resolve most requests within 30 days.